Frequently Asked Questions
Do you provide delivery and setup?Yes! We provide delivery, professional setup, and breakdown for all rental items so you can enjoy your event without the hassle.
Items are not available for customer pickup.
Is there a delivery fee?Delivery is included within our standard service area. Events located more than 30 miles from our service location will incur a mileage fee based on the distance traveled. Contact us for a custom delivery quote.
Do you require a deposit?Yes. A 50% non-refundable retainer is required to reserve your rental items and event date. The remaining balance is due 7 days before your scheduled event.
We accept major credit/debit cards, cash, electronic payments, and other approved payment methods. Full payment must be received before delivery.
What is your damage policy?Clients are responsible for all rental items from the time they are delivered until they are picked up. Any items that are lost, stolen, excessively dirty, or damaged beyond normal wear and tear will result in repair or replacement charges.
If an item is damaged, please notify us immediately. Damage fees are determined based on the cost to repair or replace the affected item.
What happens if it rains for my outdoor event?Rental fees are non-refundable due to weather. We recommend having a backup indoor location or tent plan for outdoor events.
How far in advance should I book?We recommend booking as early as possible, especially for weddings, corporate events, and peak seasons. Popular inventory can book several months in advance.
How do I reserve my event date?
Simply comple the form under Contact Us. Once your proposal is approved and the required retainer is received, your event date and rental items will be officially reserved.